Refund policy

Last Updated: March 5, 2026
At Brogani, every piece we release is made with purpose. We ask that you read this policy carefully before placing your order — by completing a purchase, you agree to the terms outlined below.

 

ALL SALES ARE FINAL
All sales are final. We do not offer refunds, returns for store credit, or order cancellations once a purchase has been confirmed. Please review your order carefully — including size, quantity, and item details — before checking out.
We do not accept chargebacks outside of the exceptions described in this policy. Initiating a chargeback for a valid order may result in being permanently banned from purchasing with Brogani.

 

SIZE EXCHANGES
We understand that sizing can be tricky. Where stock allows, we offer one-time size exchanges under the following conditions.
How to Request an Exchange
1.    Email us at Support@brogani.co with the subject line: “Exchange Request – Order #_____”
2.    Include your order number, the item, your current size, and the size you need.
3.    We will confirm whether the replacement size is available in stock.
4.    If approved, ship the item back to us. We will not send the replacement until we receive your return.
Exchanges are subject to stock availability and are not guaranteed. We recommend reaching out as early as possible.

 

EXCHANGE CONDITIONS
To be eligible for an exchange, your item must meet all of the following requirements when it arrives at our facility:

  • Unworn — no signs of use, stretching, or wear
  • Unwashed — never laundered or dry cleaned
  • Free of odors, stains, makeup, or any damage
  • Original tags attached and original packaging intact

All returned items are inspected upon arrival. If the item passes inspection, we will ship your replacement size. If the item fails inspection for any reason, it will be returned to you at your expense and the exchange will be denied with no further recourse.

 

EXCHANGE TIME WINDOWS
To be considered for an exchange, you must adhere to the following deadlines:
 

  • Contact us within 3 days of your confirmed delivery date.
  • Once approved, ship the item back within 7 days of approval.

Requests made outside of these windows will not be accepted. No exceptions will be made for late contact or delayed return shipments.

 

SHIPPING RESPONSIBILITY

  • You are responsible for covering the cost of return shipping.
  • Brogani will cover shipping for the replacement item one time per order.
  • Only one exchange is permitted per order unless explicitly approved by our team.
  • We are not responsible for lost, stolen, or delayed return packages. We strongly recommend using a tracked and insured shipping method. Packages lost in transit will not be treated as returned.

 

WRONG OR DAMAGED ITEM
If you received the wrong item or your order arrived damaged due to our error, we will make it right. Contact us within 48 hours of delivery with the following:
 

  • Your order number
  • A clear description of the issue
  • Photos clearly showing the wrong or damaged item

Claims submitted after 48 hours of delivery may not be honored. We take quality seriously and will resolve any verified issues promptly.

 

CONTACT US
For exchange requests, damaged item claims, or general questions about this policy:

Email: Support@brogani.co
Subject line: “Exchange Request – Order #_____”  or  “Damaged Item – Order #_____”

We aim to respond to all inquiries within 2 business days. Thank you for supporting Brogani.