Shipping policy

Last Updated: March 5, 2026
Thanks for shopping with Brogani. Please read this policy before placing your order so you know exactly what to expect.

 

HOW OUR PRODUCTS WORK
Unless a product is explicitly listed as a Pre-Order, everything in our store is premade and ready to ship. We keep our inventory stocked so that when you order, we can move fast. No waiting on production — just quick fulfillment straight to your door.
Pre-Order items are clearly labeled at the time of purchase. If your cart contains a Pre-Order item, different timelines apply (see below).

 

PROCESSING & SHIPPING TIMES
In-Stock (Premade) Items
All premade items are processed and shipped quickly. You can expect:

  • Orders fulfilled within 3-5 business days of purchase
  • Tracking number sent to your email once your order ships
  • Delivery time after shipping depends on your location and the carrier

We move fast. If you order an in-stock item, it’s heading your way shortly.
Pre-Order Items
Some releases are sold as Pre-Orders, meaning the item is not yet available for immediate shipment at the time of purchase. Pre-Order items will always be clearly marked on the product page.

  • Minimum estimated ship time: 3–5 weeks from order date
  • Some pieces may take longer depending on production and demand
  • We will keep you updated if timelines shift

If you’re ordering a mix of in-stock and Pre-Order items, your order may ship in separate packages or be held until the Pre-Order is ready. We’ll communicate this with you.

 

U.S. SHIPPING ONLY
At this time, Brogani ships within the United States only. We do not currently offer international shipping. Stay tuned — we’re working on it.

 

TRACKING YOUR ORDER
Before your order ships, you can check its status by logging into the My Account section of our website. If you checked out as a guest, reach out to our customer support team with your order number and we’ll provide an update.
Once your package ships, you will receive an email with a tracking number. Use that number to follow your package directly through the carrier’s website. Brogani is not responsible for carrier delays after your order has been handed off. If your tracking shows unusual activity or no movement, contact the carrier first.

 

DELIVERY & SIGNATURE REQUIREMENT
For security purposes, an adult signature is required at the time of delivery for all Brogani orders. Please make sure someone will be available to sign, or arrange an alternative delivery location in advance.
Our carriers deliver Monday through Friday during standard business hours. You cannot select a specific delivery date or time. If no one is available to sign, the carrier will make a second delivery attempt. If the second attempt also fails, your package will be returned to sender.
When your order arrives, please verify the number of parcels you received matches your order and inspect each package carefully. Any damage or missing items must be reported immediately on the delivery slip at the time of delivery. Do not discard packaging until the issue is resolved.

 

ADDRESS LOCK POLICY
All orders are processed automatically once placed. Once your order is confirmed, it is no longer possible to change the shipping address. Please review your address carefully at checkout before completing your purchase.
Brogani is not responsible for packages lost, delayed, or returned due to an incorrect or incomplete address entered by the customer. If you realize you’ve made an error, contact us immediately — we will do everything we can to help if the order has not yet shipped.

 

LOST OR STOLEN PACKAGES
Once a package is marked “Delivered” by the carrier, Brogani is not liable for loss or theft. If this happens:

  • Contact the carrier first — they can open a formal investigation
  • Then reach out to us and we will assist where we can

We strongly recommend using a secure delivery address. Brogani is not responsible for packages stolen after a confirmed delivery scan.

 

RETURNED PACKAGES
If your package is returned to us due to failed delivery attempts, an undeliverable address, or refusal of delivery, contact us to arrange re-shipment. Please note that additional shipping fees may apply.

 

CONTACT US
For questions about your order, shipping timeline, or anything else:

Brand: Brogani
Email: Support@brogani.co

We aim to respond to all inquiries within 2 business days. Thank you for supporting Brogani.